PRACTICE MANAGER FOR INTENSIVE OUTPATIENT TREATMENT CENTER FOR COLLEGE STUDENTS
Company: The Haven At College
Location: Los Angeles
Posted on: November 18, 2024
Job Description:
A high number of candidates may make applications for this
position, so make sure to send your CV and application through as
soon as possible.
About Us
The Haven at College provides an intensive outpatient treatment
program focusing on college students based in California with
mental health and substance use disorders. Our in-person location
is in LA near the University of Southern California. Online we
treat college students all across California. Our vision is for
every major college across the country to have a Haven at College.
Our intensive outpatient treatment program provides direct clinical
services that meet the highest level of substance use disorder and
mental health care for college-age adults in California. The
Haven's in person and virtual clinical program inspires students to
be engaged in their treatment experience by drawing from a variety
of evidence-based theories to help them feel supported and
understood as they heal and grow.
The Haven is an early-stage growth company, and this position
provides a unique opportunity to join a passionate team that will
drive accelerated expansion while helping address the increasing
mental health and substance use disorder demands on University
campuses.
Position Overview
You will play a critical role in the delivery of high-quality
clinical services to clients with mental health and substance use
disorders in an intensive outpatient treatment setting. The ideal
candidate will have a desire and passion to be part of a dynamic
team working together to build the premier behavioral health
company that meets the unique needs of college students and their
families. The candidate shall have knowledge of alcohol and/or
other drug related problems and the treatment and recovery process
and shall have sufficient administrative and personnel skills to
direct the program
In this role, you will handle all daily operations. As a practice
manager, you'll ensure efficient and accurate billing, and you'll
also create and implement budgets, policies, procedures and
protocols.
Job Responsibilities
Reports to Chief Operating Officer
Human Resource Skills
- Skills in training, motivating and supervising front
office/front desk, clinical, and billing staff
- Conduct team member training evaluations, celebrate high
performance, create improvement opportunity plans, and
verbals/write ups if needed.
- Works with staff supervisors, COO and HR to address personnel
issues.
Administrative Skills
- Coordinate regular team meetings and send re caps to the
team.
- Coordinates the scheduling of clinicians.
- Outstanding customer service skills (both telephone and in
person) with a positive, friendly attitude
- Ability to multi-task effectively
- Ability to make effective administrative/procedural decisions
and recommendations
- Knowledge of patient care protocols, procedures, regulations,
and standards
- Making Reports to the Executive Team
Operations Responsibilities
- Ensure operations run smoothly daily. This includes promoting
positive client experiences, reviews, team members job
satisfaction, workplace efficiency, shorter wait times, and
completion of tasks.
- Troubleshoot problems such as non-working equipment, client
complaints, inefficiencies, workplace conflicts, and other items
that may disrupt operations
- Manage Client Dashboards and KPIs
- Work with various departments on improvement
initiatives.
- Creates a positive and productive work environment to attract
and retain staff, providers and patients
Revenue Cycle Management
- Knowledge of revenue cycle management and accounts
receivable
- Past experience as a Medical Biller with working knowledge of
coding, billing, collections, documentation, quality reporting
guidelines
- Adept at working with insurance managed care companies on
claims, denials, preauthorizations, fees schedules and timely
charge entry and with billing companies
Compliance
- Knowledgeable of Legal and Human Resource issues
- Maintain compliance with California Department of Healthcare
Services, FERPA, HIPAA, OSHA, The Joint Commission, and all
federal, state and local laws.
- Supports the COO and Clinical Director with producing plans for
improving quality and patient safety.
- Ensures that the site maintains a clinician documentation and
coding audit program
Financial Responsibilities
- Experience in managing QuickBooks, accounts payable, and
financial reporting in coordination with
accountant/controller
- Develops and manages annual budget.
- Reviews monthly financial data and develops meaningful tools to
assist in the understanding of how the practice is
performing.
- Prepares and responds to monthly budget variance
reports.
- Monitors monthly statistical reports and trends and develops
actions plans accordingly.
- Works with the COO to develop cost effective staffing models
and office operations.
Key Software
- Billing Software - CollabMD preferred
- Microsoft Office Suite - Proficient with Microsoft
Excel
- Electronic Medical Record - Kipu Preferred
- Customer Relationship Management - Kipu Preferred
- Financial Management Software - Quickbooks Online
Prefferred
Experience & Education
- Minimum Experience: Prior leadership experience in a medical
office environment or other relevant professional experience;
requires a minimum of 4 years in combination with meeting education
requirements. Four years of experience directly supervising
non-exempt staff and leadership team is required.
- Bachelor's Degree Required in finance, healthcare
administration, or counseling, marriage and family therapy,
psychology or social work.
- Masters in business administration or healthcare administration
(MBA or MHA) preferred
- Advanced certification preferred through the Medical Group
Management Association (MGMA) and American Academy of Professional
Codes
Additional Requirements
- Environments Demands and Exposures to Hazards: (OSHA Level -
II). Normal work routine involves no exposure to blood, body fluid,
tissues, but employment may require some unplanned, Category I
activities.
- Essential Physical/Mental Demands
- Physical Demands: Must be ambulatory
- Must have visual/hearing acuity
- Mental Demands:
- Must have verbal ability
- Must be able to comprehend instructions
- Must be able to write legibly
- Must be able to comprehend/interpret charts, diagrams, possess
inductive and deductive reasoning.
- Manual Dexterity Required:
- Must possess dexterity, stand, sit, walk, lift and carry twenty
pounds for short distances
- Meet drug screening and background testing as per state and
agency requirements
Benefits (Full-Time Only)
- Comprehensive Medical, Dental and Vision plans coverage since
day one
- 401k Retirement Savings Program
- Health savings account (HSA)
- Health care flexible spending account (FSA)
- Limited health care flexible spending account (LFSA)
- Dependent care flexible spending account (DCFSA)
- Prescription drug coverage
- Basic life and accidental death & dismemberment (AD&D)
coverage
- Supplemental life insurance
- Supplemental accidental death & dismemberment (AD&D)
insurance
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Keywords: The Haven At College, Whittier , PRACTICE MANAGER FOR INTENSIVE OUTPATIENT TREATMENT CENTER FOR COLLEGE STUDENTS, Executive , Los Angeles, California
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