Customer Service Supervisor (AA) - PSP

Company: Unifi Aviation, LLC
Location: Palm Springs
Posted on: April 13, 2025

Job Description:

Essential Functions / Key Responsibilities

• Supervises and coordinates daily activities of employees to ensure safe and effective operations.
• Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.
• Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
• Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
• Communicates with manager concerning any problems or issues.
• Schedules and conducts shift meetings.
• Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.
• Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.Basic QualificationsPre-requisites:

• Must be a local (in-state) resident.
• Valid In-State Drivers License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete SIDA training to obtain airport authority identification security.Experience:
  • 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.Knowledge, Skills & Abilities:
    • Excellent customer service skills.
    • Strong work ethic.
    • Ability to work in a team oriented environment.
    • Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
    • Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.Preferred QualificationsEducation:
      • High School diploma or GED.Experience:
        • 4+ years of relevant experience.
        • Relevant supervisory experience.Knowledge, Skills & Abilities:
          • Able to communicate information and instructions verbally and/or via radio equipment.?
          • Able to communicate effectively in a professional manner.?
          • Strong leadership qualities and ability to create a passionate and efficient workforce.?
          • Able to effectively resolve employee conflicts.???
          • Ability to apply creative solutions that have a positive impact on results.?Working ConditionsWork Schedule:
            • You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.Work Environment:
              • Must be able to be alert to moving vehicles or aircraft and use radio equipment.
              • Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods. Physical Demands/Requirements:
                • Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
                • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
                • Must be able to work in cramped or high places.
                • Must be able to carry heavy items up and down jet way stairs.Supervisory Responsibilities
                  • Supervise team of Customer Service Agents and Leads.Legal
                    • Unifi is an Equal Opportunity Employer.

Keywords: Unifi Aviation, LLC, Whittier , Customer Service Supervisor (AA) - PSP, Hospitality & Tourism , Palm Springs, California